Free Lancer

Overview

Looking for full-time work (8 hours/day)

at $0.76/hour ($145.45/month)

BS Psychology Graduate

Last Active

August 15th, 2014 (4322 days ago)

Member Since

February 24th, 2014

Profile Description

>To achieve the objective of being a world class customer personnel function, I ensure that we have the right staff with the right skills and that staff are provided with the appropriate
support for deepening their professional development.
>Recognizing and recommending the adoption of new learning techniques and
methodologies that support Blended Learning, defining and delivering training for the
learning professional (facilitators and designers), and managing the research interfaces
between learning, academia and industry.
> I know the products and services available in the Customer Promise/ Local Offer Book
>I know the key business processes & procedures in own job to be able to perform and
meet the service requirements as a MASP (Most Appropriate Service People)
>I access information required to do the job and who to talk to
>Understands that excellent customer service is part of proposition to the
customer
>Provided support to the sales team, ensuring all sales and service objectives were met.
> Responsible for customer service in the digital equipment division, duties included
answering customer queries, problem solving and providing detailed information on new
products.
>Worked with new customers in the development of new accounts and the
implementation of new systems.
>Assisted in the development of new policies and procedures.
> Assisted in the training of new customer service representatives and associates.
> Performed market research surveys on customer needs and requirements.
>Prepared weekly sales reports for the sales team and sales management.
>Generated repeat business through successful client follow-up.
> Managed the needs/requirements of high revenue commercial accounts through
extensive follow-up procedures.
>Improving customer service based on client feedback through the development of new
policies and procedures. Successfully handled all public relations issues.
> Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve application issues. Reviewed and issued
audits on account information and processes. Performed queries in multiple databases.
Adhered to government monetary regulations. Assisted in the creation and development
of the banks customer relationship management system.