Customer Service/ Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $1.82/hour ($320.00/month)

College graduate

Last Active

February 23rd, 2014 (3945 days ago)

Member Since

February 23rd, 2014

Profile Description

I have a positive attitude, I greet customers in a courteous, friendly, and professional manner using agreed upon procedures. I listen attentively to customer needs and concerns; demonstrate empathy.I clarify customer requirements; probe for and confirm understanding of requirements or problem.I can meet customer's requirements through first contact resolution.I provide additional customer education if needed.I prepare complete and accurate work and update customer file.I can communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance. Determine appropriate response to customers by using a script or sales flow. Place and/or receive structured customer inquiries. Provide product information and receive customer information. Prepare customer correspondence. Respond to common customer work/service orders, inquiries, and requests.
Sell new services and retain existing services. Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Knowledge of basic computer operations. Willingness to rotate shifts, as needed.Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail.
Good listening and responding skills. Ability to perform light hand activity work at a computer/telephone.