Customer Service Associate / Data Entry / Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $3.78/hour ($363.64/month)

College Diploma

Last Active

April 5th, 2014 (4450 days ago)

Member Since

February 23rd, 2014

Profile Description

I am versatile and well trained. I have worked in 2 different companies since I graduated college. I first had my very good training in the call center industry at Qualfon Philippines Inc. I belong to a premier technical support account where I learned basic troubleshooting for cell phones.
Through the years, I have mastered multitasking, adapting to different accent and languages of various nationalities, and delivering world class customer service. After a year, I was promoted to the retention team where I was handling escalated and supervisory calls and also porting-in and out of Mobile Numbers.
Next opportunity to grow was to be part of the Quality Assurance team, where I worked as a Quality Assurance Analyst for 3 years. I worked with hundreds of agents dreaming to become the best representatives in the company for career growth as I was their Quality Analyst and their guide during nesting and production period. The position gave me the exposure to handle different people, handle pressure, manage time, and monitor calls if Quality Service has been provided to the customer.
I’m currently working as a Consultant at Telstra powered by Teletech, one of the largest BPO industry in the country. Dealing with customers of different nationalities, sex, religion, age, and even very emotional ones is a big challenge but I believe it gives me the advantage in developing further my customer service skills.
Cell phones, bundle for internet, ADSL, Cable connection, Pay TV,
telephone line, and billing related issues are my call drivers in every shift. Part of my job is to explain bill charges, gives payment arrangements, accepts credit or debit card and check payments, process order for bundle, check lines for ADSL and Cable if it’s configured well, process orders for pay TV etc..
It’s challenging in a sense that you get a chance to encounter different people with different personalities thus measuring your patience and your skills as to how you handle and adapt to their needs, as to how you make things short and simple, as to how you can deliver the best customer service.
With determination and proper mindset, i’m sure that I can perform my job well.