Main focus on Risk Secure & PRM is monitoring of Credit Cards & Debit Cards / ENBD Direct Debit Cards transactions which are being alerted to protect ENBD as well as the cardholders against any loses due to fraudulent / compromised transactions. Immediate and most responsible actions are being undertaken from the very first alerts to make sure that prevention of any loses or minimizing the possibility of loses will be the ultimate outcome. Communicating to other anti-fraud monitoring staffs in the Call Center all the proper ways of handling each and every alerted case as advised by the management team. Informing cardholders of the procedure to be undertaken to process legal actions against the confirmed compromised transactions and passing this information and action taken to the proper authorities, management staffs, and the rest of the monitoring team members. Asserting excellent proficiency in handling the systems available for best customer service such as Avaya, Genesis, CRM (Customer Relationship Manager), BA (Branch Automation), Prime, Online Putty, Postilion, Maximizer, and most importantly Risk Secure as well as PRM (Pro-Active Risk Manager). Attending to and handling customer doubts, queries, complaints, suggestions, and problems in relation to banking products and promotions for Retail, Corporate, and VIP / VVIP clients as well as Merchants and Lloyds TSB clients too.
Attending to inbound calls whilst achieving quality and product information provisions on inbound campaigns. Excels in a multitasking and fast-paced environment, completing projects within time constraints. Superior telephone, customer service, and computer skills. Training staffs how to do up-selling of products. Maintaining high standards and efficient service.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.