Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $1.41/hour ($272.73/month)

Bachelor's Degree

Last Active

December 9th, 2015 (3834 days ago)

Member Since

February 18th, 2014

Profile Description

-Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in
any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
-Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
-Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
-Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
-Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.