Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $1.91/hour ($363.64/month)

College Graduate

Last Active

February 17th, 2014 (4507 days ago)

Member Since

February 16th, 2014

Profile Description

I have more than 9 years of experience in the call center industry here in the Philippines.
I have been exposed in both inbound and outbound accounts.
This covers appointment setting, survey, and lead generation.
I have handled accounts from Australian and American clients.
The biggest account I handled was a 30-seater which run for 2 yrs.
Below are my experiences in the field:
1) Business strategy development and execution.
2) Induction of new client for U.S. and Australia and periodic campaign performance assessment.
3) Full client support in the areas of:
a. Campaign structure and call flow
b. Agent qualification and guideline setting for client requirements
c. Billing concerns
d. Feedback and or daily report preparation
e. Campaign performance analysis and evaluation
f. Program workflow, policies and procedure development