Experienced Cust Service/Tech Support Analyst / Currently in Team Lead Position

Overview

Looking for full-time work (8 hours/day)

at $5.18/hour ($1,000.00/month)

College Graduate

Last Active

January 14th, 2021 (1987 days ago)

Member Since

February 11th, 2014

Profile Description

I have done a lot of customer/Technical support for the past 10-13 ---------- w that I am a Support Team Lead for South East, Mexico Support team for a huge retail client that started in Sweden, it lets me do a variety of things such as Incident Management, Problem Management, Operation and Support. I am more into enhancing agent’s interpersonal skills to be more efficient when it comes to call handling and providing technical/customer service support.I used to provide more advance technical assistance so that we can provide resolution to our end users accurately and in timely manner.I’m knowledgeable to most Microsoft office programs such as MS office, windows account and remote access tools. I managed to provide articles that helped our team to improve each and everyone’s score by providing proven working KB articles that we've research and tested for team's use. Being part of the solution is vital when I work in a team, and I believe this is my real strength, to get along with different personalities.
Along with my Technical Skills and Knowledge
Windows 10
Navision
Log me in, Teamviewer, Anydesk, WebEx
CRM, Vivantio
MS Office/Outlook/Office365
Microsoft Teams<8efe80624d780eba0c6493ec45140364>Skype Business
Network / Server / Voice
Level 1 to Level 2 Network Support
Active Directory
Cisco VPN
I also love to partake in extra activities that will help motivate our colleagues. I was a member of several employee engagement committee that usually helps with the employee communication releases.