General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Graduate

Last Active

February 15th, 2024 (305 days ago)

Member Since

February 10th, 2014

Profile Description

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An experienced Administrative Assistant, Customer service/
Technical support Representative, Implementation Analyst, Email and Chat Support, Sales support, and a
Quality Assurance Specialist and Inventory. I have delivered quality
performance on my previous jobs/projects. I can support basic to advanced
questions from a short period of training. 
I learn quickly, and not only can I support and reply to messages, but I
can also create manuals and templates to help myself and my colleagues.  I have handled a team of support agents
before and I know how to keep my eyes on the KPI's. I am a result driven and I am
not afraid to wear different hats. 
Exposed to managing clients and knowledge in General Management, Admin
Task, Client Services, and Business Development, Business Planning, Project
Management plan and application, Quality and Data Analysis, Software Test
planning and Testing, and Customer support for both Voice and Non-Voice (Email
and Live Chat Customer Support), E-commerce and Reporting through PowerPoint,
Words and Excel. Conduct research and answer sales inquiries, written material,
customer complaints and initiate procedures to correct repeatable issues.
Experience with more than 5 yrs. in Both, Customer Service, Sales, and BPO
Industry. Strategic Thinker and Planner.

Contact
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Experience

Avaana Administrative Assistant July 2020 - September 2023 (3 years 3 months) Works directly with the CEO. Cater to other teams' needs and do some slight SEO, site testing, and designate some tasks to the team


SWIFICO - Seasoned QA – July 2020 - September
Responsible for verifying reports from the VAs (listing,
research, etc) by auditing their daily outputs based on the supplier’s data
information.
Conduct a one-on-one QA check on VA’s regarding their
outputs as well as conducting a teaUpgrade to see actual infoeting for any suggestions that will help
individuals’ output to avoid repetitive issues during the process.    

Lumagate Software Tester
2019 - 2020 (1 year) 
Conduct Software testing. Implementation, Documentation,
Customer service support.   
MT Professional Freelancer April
2018 - Present (2 years 2 months)
 
 
HICX Implementation Analyst
2018 - 2020 (2 years) London, United Kingdom
Develop and maintain the implementation project plan and
supporting documentation
Contribute to the scalability of the Account Management
team with documentation, process optimization
Work with teams and internal resources to actively identify
and mitigate issues and manage risk.
Eagerly learn new tools and quickly implement them into
daily routines 
Cireson Software Test Engineer/QA
2015 - April 2018 (3 years) Greater San Diego Area
Responsible for validating test accuracy of data loaded in
the test environment for the new product to be released.
Create and map business requirements to a detailed test
scenarios and test scripts based on functional scenarios and execute them for multiple
platforms including iOS and Android
Report test results and communicate with the development
team and other support departments to enhance products through Visual Studio
Online.
Execute functional test scripts and perform UI testing
using Agile tools to report results and track bugs and defects. Reports defects
during testing and a step-by-step documentation to recreate the defects.
Assist the manager with technical expertise in test
planning   o As a Support Engineer/QA I
am making sure that new and current Cireson customers will receive full-quality
the support they need within their company 
Distance Learning Systems. Inc General Virtual
Assistant 
April 2014 - March 2015 
Indianapolis, Indiana Area 
Acts as frontline(CSR/TSR), for any information that concerns the company services through live chat, calls, and Email. Doing Transcript Evaluation, Data Entry, and Data, Analysis Reports daily using Excel within a given time
Administrative Task Answering occasional calls, Chat Support Transcript Evaluator Email Support Document filing
 
Reliance - ANS Quality Assurance Specialist
March 2013 - May 2014 
Improving the quality of call center agent calls (voice
and non-voice) and continuous improvement in business processes.
Responsible for data mining and making sure that the process within the company has been met to its highest level.
Extract data from the company database to create
data models, forecasts, and what-if scenarios that will help the management and
the client in decision-making.
Responsible in
Processes audit where Six Sigma comes into the picture and where audit will
take place at all levels
 
Focus Camera Inc.  General Virtual Assistant 
June 2012 - April 2013 Region XI  Davao, Philippines
Responsible for item returns, refunds, shipping time, and
by contacting also different departments involved during the process.
Review daily pricing for different products/items and or
new updates.
Create individual listings from scratch or attach them to
existing ASINs
Optimize listings (Title, Descriptions, and Backend search
terms)
Inventory Planning - Excess Units, FBA Inventory Age,
Improve FBA Sell-Through Set Pricing Based on guidelines and Touch up product
photos using Photoshop
Close return request and issue refund
Perform another task directed by the client
Close return request and issue refund
Research and answer
Sales Inquiries through email and chat regarding the products, process, and
addressing customer complaints to reduce the rate of repetitive issues for
Amazon & eBay account.
 
Sutherland Global Services 4 years Quality
Analyst -AT&T 
December 2008 - April 2012 
Quality Analyst - AT&T December 2008 - April
2012 (3 years 5 months) Responsible for data mining and making sure that
the process within the company has been met to its highest level. Extract data
from the company database to create data models, forecasts, and what-if
scenarios that will help the management and the client in decision-making. Daily action regarding Daily, weekly to monthly reports must be submitted
before the expected time using Excel and PowerPoint applications in the report
presentations. Making sure that every concern of each person is up to the managers
are met professionally.
 
Data Analyst 2008 - 2012 (4 years)