Virtual Assistant | Admin | Customer Service Representative

Managing all accounts payable functions, including invoice receipt and validation, vendor reconciliation, payment processing, and month-end close procedures, ensuring adherence to corporate policies and accounting standards.

I am a dedicated professional with a strong background in claims processing, benefits administration, and appeals management. With a keen eye for detail and a customer-first approach, I navigate complex policy inquiries to provide fair and compliant resolutions. ✅ Claims Processing & Review - Review and evaluate submitted claim documents, confirm coverage eligibility, and process adjudication in alignment with policy standards. ✅ Benefits Administration -Manage enrollment,verify eligibility requirements, and provide clear explanations of benefits for health, life, and disability plans. ✅ Appeals - Assisting members in filing an appeal when they disagree with a decision. ✅ Pricing - Providing an estimated cost when a member inquires about the expected charges for CPT codes.

I am a highly organized and reliable professional specializing in email management, inbox organization, and customer communication. I ensure businesses maintain efficient and professional correspondence with timely and well-structured responses. ✅ Skilled in managing shared inboxes, prioritizing messages, and following up promptly. ✅ Skilled in crafting clear, polished, and professional email response. ✅ Experienced in handling inquiries, escalating issues, and maintaining detailed email records. ✅ Maintains excellent tone, grammar, and attention to detail. Recognizing the value of timely communication, I help streamline email workflows, improve response efficiency, and enhance customer satisfaction.

Performed thorough internal and external audit procedures, including risk assessments, control evaluations, account reconciliations, and compliance reviews, to ensure the accuracy of financial records and compliance with corporate policies and regulatory requirements.