I am a highly organized and detail-oriented Logistics and Supply Chain Professional with over 9 years of experience in customer service, freight forwarding, logistics coordination, sales operations, and dangerous goods management. My background includes managing air and sea freight shipments, coordinating end-to-end logistics operations, preparing dangerous goods documentation, maintaining CRM and CargoWise records, customer support, data management, lead generation, and administrative assistance.
- Professional Skills-
Logistics & Supply Chain Management
Freight Forwarding (Air & Sea Freight)
Dangerous Goods (DG/Hazmat) Coordination
Customer Service & Client Relations
Operations & Process Improvement
Sales Support & Lead Generation
CRM & Database Management
Data Entry & Data Analysis
Administrative Support
Calendar & Appointment Management
Documentation & Compliance Management
Vendor & Carrier Coordination
Shipment Tracking & Monitoring
Problem Solving & Critical Thinking
Process Documentation
Team Collaboration & Communication
Time Management & Multitasking
Attention to Detail
- Industry Expertise -
Freight Forwarding & Logistics
Supply Chain Management
Transportation & Distribution
Dangerous Goods / Hazmat Compliance
International Shipping & Trade
Air Freight Operations
Ocean Freight Operations
Healthcare Software Sales Operations
Customer Service & Support
Business Administration
Import & Export Operations
- Software & Technical Expertise-
CargoWise One
CRM Systems
Microsoft Excel (Advanced)
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Google Workspace (Docs, Sheets, Drive, Calendar)
Data Entry & Database Management Tools
Customer Portals & Shipment Tracking Systems
Virtual Communication Platforms (Zoom, Microsoft Teams, Google Meet)
- Certifications & Compliance Knowledge-
IATA Dangerous Goods Regulations (DGR)
IMDG Code Compliance
Hazmat Land Transport (49 CFR)
Incoterms 2020
Dangerous Goods Documentation & Shipment Processing
International Freight Compliance Standards
Experience: 5 - 10 years
worked in operations for almost 10 years
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