The most important customer service skill is the ability to deal with people. Whether you are providing in-person, telephone or online chat service, you will have to deal with all sorts of people with all sorts of attitudes. Strong people skills not only mean smiling and providing warm remarks, it also means knowing not to take it personally. Not every customer service interaction is friendly and each customer service agent will encounter at least one upset customer during her service career. Still, agents must be able to shake it off to avoid carrying that harsh experience over to the next customer.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.