Lead Generation| Customer Support | Executive and Admin Asst

Achieved client satisfaction ratings of 90%-100% in quality assurance through outstanding service in customer support.

Employed strong organizational skills to efficiently sort and update live information in our database and CRMs. Streamlined administrative processes, reducing response time by 30%.

- Enhanced CRM accuracy by cleaning and verifying customer data across multiple service areas. - Built and maintained lead lists, supporting startups with data entry, CRM updates, and outreach preparation. - Supported outreach coordination and lead tracking through CRM systems, contributing to consistent client growth. - Supported sales initiatives by maintaining CRM databases, qualifying leads, and coordinating outreach. - Improved response efficiency by optimizing CRM data handling and communication workflows.

- Conducted lead research, qualification, and follow-ups, managing 80–100 customer profiles daily. - Built and maintained lead lists, supporting startups with data entry, CRM updates, and outreach preparation. - Supported outreach coordination and lead tracking through CRM systems, contributing to consistent client growth. - Created reports and streamlined lead tracking workflows, ensuring consistent data quality and accuracy across multiple tools.

- Scheduled appointments, managed communications, and ensured follow-ups were completed on time. - Managed inbound and outbound customer communication, ensuring high engagement and accurate scheduling. - Increased successful bookings and customer retention by maintaining timely and persuasive support responses. - Collaborated with sales and service teams to identify upsell opportunities and improve client satisfaction. - Streamlined CRM pipelines and optimized outreach cadence, improving conversion speed and response rates. - Supported marketing initiatives through administrative coordination, resulting in a 60% increase in sales reach.

Achieved 33% excellent sales by engaging leads. Trained and mentored 120 new hires, maintaining workforce performance to ensure client satisfaction in our E-commerce (B2C). Collaborated and coordinated with 8 cross-functional teams to identify and address customer needs ensuring sales targets are reached.

Supervised social media presence to promote brand awareness and increase engagement through 24/7 audience interaction. Facilitated in making engaging social media posts and directed content plans to expand our brand visibility online. Engaged with online comments, addressed their concerns, and provided a prompt response with 100% client satisfaction.