I would like to apply for a position as a Project Manager or a Customer Relation

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

College Graduate from the University of the Philippines

Last Active

January 28th, 2014 (3972 days ago)

Member Since

January 28th, 2014

Profile Description

I have a 12-year experience in the BPO Industry.
I am confident that with my BPO background & knowledge, I would be able to deliver the needs of your company.
I started as a Customer Service Representative & worked my way up to become an Operations Manager.
I am very flexible & can easily adjust to the night shift since most of the accounts I handled were from the US & UK.
I was able to handle almost 200 agents in Operations & coordinated with the different departments of the company.
Most of our reports & tasks I had were done manually. So I worked long hours in the office & still brought home tasks at home, not to mention working from home during rest days.
Last year, I decided to start a new career working from home.
I became a virtual assistant for 5 months for a client from the US. I handled the ff tasks: recruiting, appointment setting & leads management.
Skills:
Communication Skills - I have excellent English skills, both verbal & written.
Call Handling - Since i started working, I have been on the phone handling customer complaints. I am an expert of it especially when customers would like to talk to a manager & get resolutions not available to the agents.
Coaching & Mentoring - As a former Team Manager & Operations Manger, I have learned various techniques needed to manage my people & lead to achieve a common goal & to be able to meet & exceed the client's targets. Through the years I have also helped other people hone their skills & talents & achieve their desired career path.
Counseling - There are personal aspects a manager has to address as well to be able to create a good working atmosphere for her people. i have learned the skill of counseling people to be able to give options on how to handle personal matters & use them as a source of motivation for them to do well in their job.
Problem Solving & Decision Making - This involves creating action plans in operating the business.
It also requires thinking out of the box.
Appointment Setting - I can do cold calling, set up an appointment with my lead & client, & get important information needed by my client to turn that appointment into a sales.