I would like to stay in my previous field as a customer service / sales agent. Th

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

Bachelor of Science in Elementary Education Major in General Science

Last Active

January 26th, 2014 (3972 days ago)

Member Since

January 25th, 2014

Profile Description

• Managing day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets.
• Developing the team to ensure delivery of a consistently superior customer service experience by highly knowledgeable and customer-focused agents
• To act as the communication conduit between Agents and Management
• Do call monitoring and feedback which includes performance review and appraisal
• To motivate and implement succession planning for agents with potential
• Contributing for the initial hiring and selecting process by doing interviews based on the preferred agents
• Required making decisions on any matters relating to improve revenue generation and customer satisfaction with regards insofar as it affects call handling and call center processes.