I want a job that interacts with the customers, provide their needs and wants, h

Overview

Looking for part-time work (4 hours/day)

at $4.55/hour ($400.00/month)

College Graduate

Last Active

January 26th, 2014 (3976 days ago)

Member Since

January 25th, 2014

Profile Description

I have been connected with a lot of different telco, sales, customer service and technical accounts
DELL Home sales and electronic gadgets
• Knows the call flow, MOC, policies and procedures in an outbound/inbound Call Center
• Can work under pressure
• Can do multi-tasking
• Sell and up sell computers and electronics and accessories (DELL)
• Can work in a shifting schedule
VERIZON DSL TECHNICAL ACCOUNT
• Monitors and evaluates the quality of inbound/outbound telephone calls (VERIZON DSL)
• Documents quality issues and performance measures of management review
• Provides information to assist in the feedback and formal education process of individuals on the phone
• Submit incident reports for non-compliance of set standards
• Participates in internal QA and operations calibrations and focus groups
• Coordinates in the monitoring standards
• Provide feedback to the agent and to coach for the areas of improvement of the agent
• Knows the duties and responsibilities of a Quality Assurance Analyst
AT&T Prepaid/Postpaid ACCOUNT
• Assist customers in topping-up their accounts (ATT)
• Process order by customers
• Educate customers of the features and plans they want to avail
• Remind our customers of their available minutes, available features and help them renew it on their plans.
• Extend our help by teaching them on how to use their phones properly, how to go online, and how to use a
certain feature.
• Floor Walker/Floor Support for new hire and PIP agents.
• Knows the duties and responsibilities of a CSR
AllState Insurance
• Assist customers in their queries and concerns
• Process auto and home insurance payments
• Update customers of their due date, due amount and policy status
• Educate prospect customers of the benefits and features of Allstate insurance
• Give 100% customer satisfaction to gain new customers and maintain and sustain existing one by extending our help and services
• Knows the duties and responsibilities of a Product Developer
IN-HOUSE VERIZON BUSINESS
- Create outage and repair request tickets for down time from our small business, fios tv/isp/dsl and telco customers
- Provide basic troubleshooting steps like pinging the router and checking the light/device status from the non-co to co.