I am a dedicated Short-Term Rental (STR) Property Manager with 1 year of hands-on experience in managing vacation rental operations. My primary focus is on guest communication and support, ensuring smooth check-ins, sending arrival instructions, prompt responses, and excellent guest satisfaction. I have also worked on Airbnb property listing optimization and have handled Airbnb resolution disputes and VRBO refunds using GUESTY PMS.
I am skilled at handling high-volume guest interactions, resolving issues quickly, and maintaining a positive guest experience while supporting property owners in maximizing their rental income.
Experience: 1 - 2 years
I used Google Docs for data entry and backend client requests, such as creating SOPs, guides, training materials, and presentations. This allowed property owners to have well-structured references and streamlined documentation for smoother operations.
Experience: 1 - 2 years
I built and managed spreadsheets to track reservations, Guest check-ins, Property FAQs, tracking refunds, Cancelled guest, Property unit info and etc. Google Sheets also helped in organizing task lists, and reports for property owners.
Experience: Less than 6 months
I used Breezeway mainly for checking property listings and ensuring units were cleaned before guest arrivals. I also utilized the platform as a team knowledge hub, keeping notes about property specific details, FAQs for guests, and important information owners or team members needed for smooth operations.
Experience: Less than 6 months
I used Airbnb for requesting or sending money to guests and also for resolution request and handling disputes to guest. I also used Airbnb for listings by adding detailed photo comments, highlighting amenities, and organizing photos into proper categories to improve listing appeal and boost booking rates.
Experience: 2 - 5 years
I used Canva for backend client support, including editing property photos, designing marketing visuals for social media accounts, and creating branded materials such as guest guides and presentations. This helped improve the overall appeal of listings and supported owners with professional-looking content.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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