Workforce Management Trainer

Overview

Looking for part-time work (4 hours/day)

at $11.36/hour ($1,000.00/month)

BS Major in Information Management

Last Active

April 20th, 2019 (2066 days ago)

Member Since

January 23rd, 2014

Profile Description

I have experience in workforce management, business support ie billing, collection, appointment setting for relocation of large format printers, logistics and tech site visits, customer service, root cause analysis, research, data mining, skip tracing, report generation and data entry.
I use excel and google sheets for creation of reporting templates and data dashboards. I use drive, dropbox and onedrive for file storage. I use Google Sites and HTML for creating internal knowledge base sites. I use other microsoft office products such as word, powerpoint and outlook. I am also knowledgeable in other google tools such as google calendar, google keep, google slides and google docs.
For workforce management tools, I have experience in using nfocus, cms avaya, iex and verint.
I speak Fluent English, I have good oral and written communication skills. I have experience in training new hire Customer service agents, Workforce Analysts, Leads and Managers and experience in handling escalations.
I am very detailed and I ensure that tasks provided are finished in a timely manner.