Research, Administration & Promotions | Internet Professional-Freelance
July 2013-Present
• Lead Generation for International Schools Worldwide
• Email Marketing for promoting Google Summits
• Maintaining Google Sites where Summits are posted
• Posting Room Signs/Session using Google Docs, Google Sheets,
• Managing Google Sites, Google Forms, Hangout, G+ Community, and etc.
• Designing Certificates and Logos using Google Slides
• Recently completed Google Educator Certification Exam.
Process Manager | Trax Asia Techologies Inc.,
November 2012 – July 2013
Process Management - Ensures that processes are standardized, MARS and are compliant
• Metrics Management - Accountable to ensure that metrics are achieved. Multiple times a day review of internal metrics and do revisions when necessary. Customer Scoreboard should also be reviewed.
• Issue Resolution
o Provides root cause reason and possible solutions to identified issues (Trax/LSP/Client) within SLA.
o Ensures identified issues are reported to respective stakeholders within 24 hours from receipt.
o Set realistic timelines for resolution of issues identified.
o Provides updates and/or do follow-ups on identified action items on a regular basis.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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