General Virtual Assistant/Executive Virtual Assistant/E-Commerce Specialist

I independently managed the daily operations of an online store for three years, overseeing all aspects of store performance and customer experience. My responsibilities included creating and optimizing product listings, managing inventory, updating prices, and ensuring accurate product information. I handled order processing, shipment coordination, and delivery tracking to ensure timely fulfillment. I managed customer inquiries, complaints, refunds, and returns while maintaining high seller ratings. Managed shipment tracking, issue resolution, and policy compliance while ensuring efficient operations and a positive customer experience.

I managed daily administrative operations, including data entry, document processing, and maintaining accurate records using spreadsheets and office systems. I prepared sales reports, invoices, and transaction summaries, ensuring timely and error-free submission to management. I maintained both digital and physical filing systems sales records, and confidential documents to ensure easy access and data security. I coordinated schedules, meetings, and internal communications between sales staff and management to support smooth operations. Additionally, I assisted in inventory monitoring and sales tracking through organized reporting tools, supported customer service by resolving inquiries or escalating concerns when necessary, and ensured full compliance with company procedures and documentation standards.

I Independently managed all aspects of online selling operations for three years, including product sourcing, posting, and promotion across Facebook groups and Marketplace. Created engaging product listings, responded to customer inquiries, negotiated prices, and processed orders. Managed customer records, payment coordination, and order tracking to ensure timely delivery and customer satisfaction. Maintained the Facebook page by updating content, managing messages, and building customer relationships. Ensured accurate documentation of sales, inventory, and transactions while maintaining a professional and trustworthy online presence. I also handled urgent customer concerns, coordinated with couriers, updated posts during promotions, and resolved transaction issues to maintain smooth daily operations.

I Independently managed all aspects of online selling operations for three years, including product sourcing, posting, and promotion across Facebook groups and Marketplace. Created engaging product listings, responded to customer inquiries, negotiated prices, and processed orders. Managed customer records, payment coordination, and order tracking to ensure timely delivery and customer satisfaction. Maintained the Facebook page by updating content, managing messages, and building customer relationships. I also handled urgent customer concerns, coordinated with couriers, updated posts during promotions, and resolved transaction issues to maintain smooth daily operations.

I prepared sales reports, invoices, and transaction summaries, ensuring all documents were accurate and submitted on time to management. I assisted in monitoring inventory and tracking sales performance using spreadsheets and reporting tools to maintain organized and updated records. I ensured data accuracy and compliance with company procedures and documentation standards at all times. Additionally, I managed daily administrative operations, including data entry.

I work as a Digital Product Creator specializing in designing customized products such as souvenir items, party giveaways, invitations, graphics, and edited photos tailored to client preferences. I develop creative concepts and visual themes that align with customer requirements, event branding, and current design trends. I manage the entire creative process from idea development to final delivery, ensuring high-quality and timely outputs. Using Canva as my primary design tool, I create engaging and visually appealing digital content for websites and social media platforms to enhance brand presence and audience engagement. I communicate directly with clients to gather specifications, incorporate revisions, and ensure satisfaction with the final product. Additionally, I organize digital assets efficiently, maintain structured workflows, and monitor content performance and customer feedback to continuously improve design quality and effectiveness across digital channels.