No description

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

College Graduate

Last Active

January 2nd, 2023 (791 days ago)

Member Since

January 21st, 2014

Profile Description

I love helping people and providing world-class customer service for my company is my top priority! I have Sales, Customer Service and Quality Assurance Experience and to top it off I have management experience in all fields listed Upgrade to see actual info 8+ years of experience in Sales and Customer Support, I developed my expertise in App troubleshooting, e-Commerce, Live Chat & Email Handling, Lead Generation, Order Processing, Social Media Management, Data Entry, Research and all Administrative Tasks.
Examples of my work experience:
* Technical support are receiving app complaints, providing step-by-step guides, helping in the investigation by finding out where the issue is coming from, replicating it on my end using my test accounts, evaluating and creating ticket triage and communicating between the users and engineering team.
* Quality Call Auditing aligning the team into the compliance requirement of the client and making sure all regulatory metrics are met
* E-commerce support are handling product inquiries and turning it in to sale, assisting in order processing, shipping and delivery, damages and missing packages, returns and replacements, billing disputes, refunds, and feedbacks.
Also, I am very confident that I can learn any related platforms easily. To name a few, I have used Intercom, Zendesk, Google Drive, Zoom, Slack, Skype, ClickandChat, Excel, Word, Powerpoint, Outlook, Thunderbird, Dropbox, iCloud, Salesforce, Verint, Citrix and so on.
I'm a quick learner, diligent and a detailed oriented worker. I'm a jack of all trades and I am here to learn and adapt.