Backline Specialist/Email Support - Convergys
(San Lazaro)
September 2012 – present
o Resolves customer questions, complaints, and requests.
o Provides pricing and delivery information, and processes orders.
o Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
o Enter all data into computer.
o Educate and/or sell the client's product or service to the customer.
ESL Instructor /GnGn Eikaiwa
June 2011
o Focus on every aspect of teaching the language including listening, writing, speaking and reading.
o Teaching the language in a manner that not only basic language sense is developed rather real life interactions are also appropriately met.
o Conducting pronunciation techniques through videos, quizzes and computer lesson.
o Familiarize
the culture of the students in order to better understand factors that affect the student’s ability to learn the language.
“I have a team of 6 VA's that pretty much do everything for me”
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