CSR/Email and Chat/Receptionist

Research and identify new customers Reach out to potential leads through cold calls and emails Set up quality meetings and appointments Move solid leads through marketing funnels to drive sales Build lasting relationships with customers Build a solid sales process to spark meaningful conversations with prospects Regularly follow-up and facilitate communication with existing customers to assess their satisfaction and identify new leads Collaborate with the sales team to meet the company's targets

Develop marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones. Breed productive relationships to create a pool of prospective clients from various sources by networking and cold calling.

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints.