Create, set up and maintain billing schedules, contracts, and customer profiles.
Process payments, refunds, disputes, and other billing concerns.
<8efe80624d780eba0c6493ec45140364
Prepare and review invoices and credit notes; document adjustments.
Ensure billing accuracy and compliance with contractual terms.
Perform monthly billing reconciliations and adjustments.
Conduct service qualification checks using advanced web-based applications.
Troubleshoot internet and voice service issues (FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, ADSL, PSTN, VoIP).
Communicate with customers via calls, chat, and
Assist new clients with internet setup, offering expert suggestions.
Research customer inquiries using knowledge base; respond with accurate info.
Document customer needs and interactions in CRM systems.
Comply with Australian telecom regulations and standards.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.