Heidi
I am interested in Customer Service Representative, Technical service representa
Overview
Looking for full-time work (8 hours/day)
at $2.05/hour ($360.00/month)
Bachelor of Science in Nursing
Last Active
January 13th, 2014 (3985 days ago)
Member Since
January 13th, 2014
Profile Description
I was a CSR for a year. I answered calls of customers interested in purchasing services or products. Build confidence to products/services being offered. Handle objections, set clear expectations, and find out overall need of customer to find a better resolution. Furthermore, during that time, I was also assisting my lead with coaching my colleagues for updates.
As a Quality Analyst, I monitors quality of calls and processes. Coaches agents and submit reports for quality skills improvement. Checks for hits and misses in processes and communicates feedback and recommendation to clients.
Top Skills
Other Skills
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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