HR Related Functions

Overview

Looking for part-time work (4 hours/day)

at $5.66/hour ($545.45/month)

College Graduate

Last Active

January 11th, 2014 (4533 days ago)

Member Since

January 11th, 2014

Profile Description

CAREER SUMMARY
• More than 5 years of experience in the BPO Industry in areas specializing in team management, training, administrative support, resume profiling, coaching, mentoring, client management, customer service and policy formulation.
• More than 20 years of multi-industry experience in manpower planning, recruitment, staff retention, developing performance management system, developing employee welfare programs, identifying training needs and development plans, employee grievance handling, developing and implementing disciplinary policies, conducting exit interview, final settlement and orientations of employees.
• Good communication and interpersonal skills.
• Hands-on management leadership in various areas HR and Operations Management.
CORE COMPETENCIES
A. HR and Administrative:
• HR Department startup
• Formulation and updating of Manpower Planning, Recruitment, Selection, Orientation and Retention
• Development and updating of HR plans, policies and procedures
• Compensation and Benefits Administrations
• Development and implementation of Performance Appraisal Management
• Payroll Administration
• Training Needs Analysis and Development
• Training and OrganizationalDevelopment programs to ensure constant learning and development of employees
• Development and implementation of disciplinary policies and grievance machinery
• Development and Implementation of employee welfarepolicies and projects
• Handling of and dealing with the final settlement of separated employees as they exit the company
• Maintenance of functional internal communication
• Budget forecasting and financial cost implication presentation
• General Officeand Building Administration
B. Client and TeamManagement:
• Maintain operational metrics and KPI’s to agreed levels according to Statement of Work (SOW)
• Responsible for overall day-to-day operations, quality and performance management
• Allocating resources and responsibilities across the team to deliver business results and develop team members
• Develop effective and productive client relationships
• Consistent delivery of customer service in line with client-specific goals and objectives
• Manpower optimization to meet high performance service level target while minimizing/avoiding incidental charges (i.e. overtime pay)
• Report and present daily, monthly and quarterly account performance review, service level, account activities and other action plans
• Lead, evaluate, coach, mentor, develop and motivate individual and group performances by identifying and promoting best practices in productive performance
KEY RESULTS
• Played key role in formulating and organizing the Succession Planning for Shangri-La’s EDSa Plaza Hotel (1993)
• Played key role in developing the HR Policies and Procedures for ABS-CBN Broadcasting Corporation – (1996)
• Setting up business and organizational setup for Nanjing Industrial Tools and Equipment - 2006
• Developed and Formalized the Procedures and Operations Manual for Acquire Learning - 2013
• Provide HR and Legal Advice as Consultant for companies in multi-industrial practices – 2006 up to present
WORK EXPERIENCE
• Working as Team Leader/Manager for BPOAustralasia handling 20-30human resource profilers (2013 to present)
• Worked as Online Trainer for Talent2, a Regional Training Organization in Australia, for BPOAustralasia (2012 to 2013)
• Worked as IP Relay Communicator for the deaf and mute community at Stellar Philippines
• Worked as Administrative and HR Officer for Nanjing Industrial Tools and Equipment (2010-2011)
• Worked as Customer Service Associate at Convergys Commonwealth (2009-2010)
• Worked as Operations and Marketing Executive for Suntech Inc. (2006-2009)
• Worked and Facilities Administrator for CB Richard Ellis (2003-2006)
• Worked as Administrative Officer for Citihomes Realty – (1998-2002)
• Worked as HR Generalist for ABS-CBN Broadcasting Corporation (1994-1997)
• Worked as Confidential Secretary to the Director for HRD (1992-1994)