Virtual Assistant, Customer Service

I've spent 3 years as a product researcher, enjoying the process of uncovering great deals and identifying profitable products. It's incredibly satisfying to see my clients purchase these products, especially when they generate high profits for the company. This success not only benefits them but also allows me to earn incentives.

I've used this skill both in school and at work to edit relevant files and draft documents. During my free time, I also rely on it to write essays, articles, and any other content I want to print or just save as a soft copy.

"At work, we primarily relied on Google Sheets to store, organize, and manage deals and outputs generated by the team. This tool allowed for efficient collaboration, as team members could access and update the information in real-time, ensuring everyone was on the same page. I was responsible for structuring the data in a clear, organized manner, making it easier to track trends, identify key insights, and quickly retrieve relevant information when needed. Additionally, I created custom formulas and formats to automate certain processes, improving overall efficiency and accuracy across the team.

I've sourced products from both Amazon UK and Amazon US, while also managing a team. My experience includes training new team members and overseeing their development. Additionally, I have handled deal analysis, reviewing findings from my teammates to ensure we make informed decisions.

I've been in the BPO industry for a year before I became a VA. I took calls from customer about their accounts, helped them pay their bills or extend their subscriptions, helped them troubleshoot their devices, and answered or resolved many queries relevant and even outside their account.

I’ve used Microsoft Excel extensively at work to generate and implement complex formulas for data analysis and reporting. This has allowed me to streamline workflows, perform in-depth analysis, and manage large datasets efficiently.

I've used PowerPoint to create visually engaging presentations with graphic designs. I’ve also freelanced, helping others who find this task overwhelming by creating content for them.