I've been a Customer Service Representative of Telus International for Three Months. I provide customer support to the company by implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. I provide information about client's billing, status of their account, I also do upselling of services and features that are offered by the company. I also assist clients regarding their products and services when it comes to troubleshooting, instructions, activations, etc. I can do multi tasking well while making sure that accuracy of information is in order. I can handle irate clients and has active listening skills.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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