I am looking for a job where I can use my skills in phone, email and chat suppor

Overview

Looking for full-time work (8 hours/day)

at $1.89/hour ($363.64/month)

College

Last Active

January 4th, 2014 (4535 days ago)

Member Since

January 5th, 2014

Profile Description

For over the last 3 years, I have experienced customer service and technical support for a big online gaming company. My main task is to assist the players regarding their gaming concern through e-mail and chat support. I am trained to complete a minimum of 80 e-email for every 8 hours of shift or 10 e-mails per hour and a maximum of 3 chat support to our players all at the same time. I was promoted as a Billing agent for the same account although it was for 3 months only because I was moved to a special queue that handles premium players.
My main responsibility as a premium player support is to guide them on their game play through phone call, chat and email. Before being in my current company, I have 10 months experience in a mobile network account that handles technical, basic billing and basic phone troubleshooting.
I consider all these experience as an advantage for me to work in a limited time but still make sure that the quality of my work is excellent because in my previous work experience, we are trained to give support that exceeds our customer's expectation and I make sure that I am using all available resources to resolve each unique issue that we face upon each contact. And being in a gaming account that has an update almost every day, I am trained to work in a tight schedule to know all the update before communicating to a player.
As a premium player specialist, we have direct contact to our developers located on a different country and we communicate through Skype. Through this process, we are able to provide a fast resolution to each player's concern which these player's find very satisfactory.