Quality Assurance Analyst

Overview

Looking for full-time work (8 hours/day)

at $2.81/hour ($545.45/month)

High school diploma

Last Active

January 25th, 2022 (1593 days ago)

Member Since

December 27th, 2013

Profile Description

• I have a good command of the English language; I can converse well and confidently with native English speakers.
• I can hire, train and manage members of the customer service department while working closely with them.
• I can respond to customer calls, assist with queries and perform tasks requested providing excellent customer satisfaction while still following company guidelines.
• I can field persons telephone calls, determine nature and purpose of contact, and direct them to specific departments.
• I can hear and resolve complaints from customers.
• I can contact businesses or individuals, describe products and services, obtain customer information an leads.
• I can check inventory and provide shipping and pricing information to prospective customers.
• I can perform admin support tasks like proofreading, transcribing, researching, word processing and operating calculators or computers to work with important documents.
• I can compile, sort and verify the accuracy of data before it is entered.
• I can work on MS Office tasks such as word files, excel sheets and presentations.
• I can file and maintain records.
• I can locate and correct data entry errors, or report them accordingly.
• I can process claim orders, verify transactions, prepare correspondence and solve problems related to the customers.
• I can work on business owners' business listing on important websites like Google, Yahoo, Bing, and Yellowpages.
• I can teach the English language online for foreign speakers.