Virtual Professional for Administrative and Customer Service

Google Calendar: Managed personal and work calendars, prepared weekly summaries, resolved conflicts, and sent advance reminders. Calendly: Updated availability for seamless booking of meetings, interviews, and outreach calls. Microsoft Outlook Calendar: Created calendar invites for earnings calls and key meetings on the work calendar. My Music Staff: Scheduled lessons, meetings, and staff activities; registered students and synced teacher calendars.

Microsoft Outlook & Webmail: Managed real estate customer service emails, documented and routed messages, uploaded documents/photos, created tasks and key dates, updated property statuses, and added notes in the client platform. Gmail: Organized inbox daily, sorted emails into folders, flagged priority messages, sent client notifications, and scheduled weekly updates and check-ins. Zendesk: Handled billing and accounting emails, responded to inquiries, and sent billing and payment reminders.

Google Search/Google Drive and CHAT GPT: Managed comprehensive internet research and data collection from different industries and clients' requests. Verified information from websites, directories, and professional platforms.

Trello: Updated boards for each appraiser and shared status updates with lenders for smooth workflow tracking. Project Tracker: Created and monitored a tracker with Vision, Goals, Action Items, Systems, and Contacts to ensure project progress. Slack: Tracked product photo completion and uploads using cards. Asana: Wrote product descriptions, uploaded images, and updated variants, locations, types, and brands. Jira: Reviewed dropshipping tasks and updated statuses to keep owners informed. Google Drive: Organized folders for client projects with secure access and easy tracking.

Google Sheets & Excel: Created organized contact databases for conferences, research, and events. HubSpot: Verified and updated executive and company records for accurate outreach. Salesforce: Maintained customer data, service agreements, and supported lead follow-ups. Karma CRM: Built Canadian lead databases and SOPs for standardized lead generation. SAP CRM: Managed orders for automotive products and coordinated with supply chain.

Stripe: I used the platform to create invoices by inputting the amount and automatically charging the client’s customers for their monthly subscriptions and SMS/MMS usage. The platform also sends email reminders to the client on their behalf. My Music Staff: I entered the required information into an invoicing platform, which automatically calculated the amounts. Once completed, I sent the invoices to the students' parents. Google Sheet: A record of the billing details of the clients’ customers, which will be used to reconcile their accounts and consolidate the information accordingly.

Shopify: Managed product and order workflows by organizing photos, uploading assets to Dropbox, and tracking progress in Slack. Created and updated product descriptions, managed variants, locations, product types, and brands. Shopify & Etsy: Handled customer inquiries, consolidated orders and contact details into master spreadsheets, and created customer mock-ups. WordPress: Resized product images and updated wine item details and pricing. Amazon: Researched products, organized key info, maintained accurate listings, and tracked inventory via spreadsheets.

Facebook Messenger, WhatsApp, Discord, Slack, Google Chat, Microsoft Teams, Zoom: I responded to customer inquiries in a timely, friendly, and efficient manner. I assisted with order inquiries, account concerns, troubleshooting, scheduling, and general support. I managed multiple chat conversations while ensuring clear communication and fast response times. I also document interactions, follow company guidelines, and escalate complex issues when needed to ensure excellent customer service.

Gmail, Microsoft Excel, LinkedIn, Instagram, and Facebook: Managed by sending pre-written press releases to client email lists and contacting photographers with large Instagram followings. Personalized email templates to invite features on client social media platforms. Compiled and maintained a Google spreadsheet tracking names, Instagram, Linkedin, and Facebook accounts for organized follow-up and campaign management.

Personal Task Management: Managed clients’ personal appointments and schedules. Coordinated doctors’ and mentors’ meetings, registered clients for summits and conferences, planned flights months in advance, and sent reminders. Organized personal activities—massages, family gatherings, gift purchases, and special occasion e-cards—tracking orders and attendees. Ensured seamless scheduling, timely notifications, and organized records for all personal tasks.