I would like to have a job that can help me provide a good life for my family wh

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

College

Last Active

December 18th, 2013 (4095 days ago)

Member Since

December 18th, 2013

Profile Description

Sales Professional / Sales Supervisor with 10 years of successful experience in position with increasing responsibility and duties. Demonstrated ability in developing and helping people to get success by providing effective coaching and mentoring. High performer with a record of consistently meeting or exceeding customers and client’s expectations.
Below are my professional experiences and my achievements:
PROFESSIONAL EXPERIENCE:
Etelecare Global Solutions / Stream Global Services
Ground to 3rd Floors, Plaza Building A
Northgate Cyberzone, Filinvest Corporate City
Alabang Muntinlupa City 1781
Team Manager
January 2007 – December 2013
o Analyzes performance data and establishes action plans to improve performance
o Validates Quality Assurance call evaluations
o Conducts individual goal setting sessions with agents, Bi weekly performance review
and agent development planning discussions.
o Implements disciplinary actions and performance improvement plan for agents exhibiting
performance challenges.
o Provides recommendations for agent promotion.
o Design and implements Rewards and Recognition that will motivate employees to continously
exceed sales goal.
Sales Coach
o Handles escalated calls to ensure customer satisfaction and issue resolution
o Researches answers for difficult questions posted by the agents
o Validates Quality Assurance call evaluations
o Teaching sessions (product knowledge and selling) to improve agent’s technical skills
o Ensures open line communication for successful 2 way information
Inbound/Outbound Sales Representative
o Promote, sell and secure orders from existing and new customers through a consultative selling approach
o Contributes to team effort by accomplishing related results as needed.
o Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment.
o Making outbound cold and warm calls to persuade potential customers to establish new service and for existing customers
to add more services on their accounts.
EURO ADVERSTISING CITY SERVICE
Poblacion Muntinlupa City
Sales Consultant
May 2005- November2007
o Establishes, develops and maintains business relationships with current customers and prospective
customers in the assigned territory/market segment to generate new business for the organization’s
products/services.
o Providing assistance in client’s advertising needs. Doing field work to look for establishments that are interested
in placing their business name in City Map or
Telephone Directory Cover that will help them get potential customers
ACHIEVEMENTS:
o Promoted to Sales Representative 2 upon regularization
July 2007
o
Promoted to Sales Representative 3
November 2007
o
Winner of Achievement in Call Center Experience held in Phuket Thailand
Year 2007
o
Excellence Awardee for First Quarter of 2008 (Exceeding Sales Goal)
January- March 2008
o
Winner of Achievement in Call Center Experience held in Kota Kinabalu Malaysia
Year 2008
o
Promoted to Sales Representative 4
July 2008
o
Promoted to Sales Coach Position
September 2008
o
Promoted to Team Manager Position
July 2009
o Top Team Manager in GAUPH
August 2010
o Top Team Manager for Quarter 4 of
2010
Oct-Dec 2010
o Top Team Manager for Quarter 1 of
2011
Jan-March 2011
o Top Outbound Supervisor for the month of May
May 2011
o Winner of Achievement in Call Center Experience held in Hong Kong
July 2011
o January Greenies (Hitting all client’s metrics)
January 2012
o Top Team Manager within shift for August
August 2013
o Titan of the Month (Top Inbound Team Manager)
September 2013