Technical Support, Customer Support

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

College Graduate (Bachelor of Science in Information Technology)

Last Active

November 23rd, 2020 (1484 days ago)

Member Since

June 18th, 2010

Profile Description

> Knows basic HTML and CSS.

> Have extensive knowledge with IMAP and POP3 e-mail client setup and troubleshooting such as Microsoft Outlook, Thunderbird, Mac Mail.

> Knowledgeable with Web Hosting concept and very familiar with FTP, cPanel, WHM and phpMyAdmin access.

> Knowledgeable with domain registration and transfer process for generic top level domains and others Upgrade to see actual info Upgrade to see actual info domain extensions.

> Knowledgeable with DNS records (A-record, TXT record, CNAME, MX Records, Nameservers) and how to edit them.

> Very familiar with content management systems such as WordPress and shopping cart platforms like BigCommerce and PinnacleCart.

> Typing skill (40-50 wpm) with high accuracy.

> Above average oral and written English correspondence.

> Have call center experience.

> Have experience in providing support to US, UK and Australian clients via phone, email, or chat.

> Tools that I have experienced using are: SmarterTrack, Zendesk, Slack, SalesForce, Unbounce, IONO, FileZilla.

> Domain registrars and hosting providers I am familiar with: 1&1 Internet, GoDaddy, Network Solutions, TPP Wholesale, Melbourne IT, Netregistry, Crazy Domains, DNS Made Easy.

> Have experience with cloud-based/SaaS solution offerings.