Benson

Technical Support, Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $1.91/hour ($363.64/month)

College Graduate (Bachelor of Science in Information Technology)

Last Active

November 23rd, 2020 (2029 days ago)

Member Since

June 18th, 2010

Profile Description

> Knows basic HTML and CSS.

> Have extensive knowledge with IMAP and POP3 e-mail client setup and troubleshooting such as Microsoft Outlook, Thunderbird, Mac Mail.

> Knowledgeable with Web Hosting concept and very familiar with FTP, cPanel, WHM and phpMyAdmin access.

> Knowledgeable with domain registration and transfer process for generic top level domains and others ---------- ---------- domain extensions.

> Knowledgeable with DNS records (A-record, TXT record, CNAME, MX Records, Nameservers) and how to edit them.

> Very familiar with content management systems such as WordPress and shopping cart platforms like BigCommerce and PinnacleCart.

> Typing skill (40-50 wpm) with high accuracy.

> Above average oral and written English correspondence.

> Have call center experience.

> Have experience in providing support to US, UK and Australian clients via phone, email, or chat.

> Tools that I have experienced using are: SmarterTrack, Zendesk, Slack, SalesForce, Unbounce, IONO, FileZilla.

> Domain registrars and hosting providers I am familiar with: 1&1 Internet, GoDaddy, Network Solutions, TPP Wholesale, Melbourne IT, Netregistry, Crazy Domains, DNS Made Easy.

> Have experience with cloud-based/SaaS solution offerings.

Top Skills

Other Skills

Basic Information

Age: 42

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 125: DISC
Dominance: 18%
Influence: 7%
Steadiness: 33%
Compliance: 42%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”