Chat Support / Fraud Investigator / Sales / CSR

Overview

Looking for part-time work (4 hours/day)

at $9.10/hour ($880.00/month)

Bachelors degree

Last Active

July 9th, 2026 (5 days ago)

Member Since

September 16th, 2020

Profile Description

CUSTOMER SERVICE AND SUPPORT 
Advanced soft skills & de-escalation skills. 
Customer-centric decision-making. 
Maintaining a high rate of first-contact resolution. 
Utilizing CRM tools to document interactions and ensure efficient handling of customer inquiries. 

SALES AND SUPPORT
Proficient in selling services by customizing solutions to meet client needs.
Experienced sales support through strategic hard selling and upselling techniques.
Expertise in billing support and providing clear explanations. 
Scheduling prompt installation appointments and coordinating with technicians.

TECHNICAL PROFICIENCY
Proficient in guiding customers through troubleshooting processes across various. devices.
Handling simultaneous chat interactions and effectively addressing customer concerns.
Efficiently managing complex billing and account inquiries.

COMMUNICATION & ENGAGEMENT
Building trust through active listening and acknowledging concerns.
Engaging in insightful dialogue to understand customer needs.
Offering personalized recommendations and resolving issues with diligence.

RISK ANALYSIS & INVESTIGATION 
Detecting fraudulent activities by scrutinizing customer transactions. 
Review transactions and all available information to understand customers and deliver promises while
respecting all identities.
Observing transactions to identify fraudulent activities such as account takeovers, friendly fraud, and theft. 
Achieved Zero chargeback records for 12 months. Efficient in handling Kyc docs, EDD, Record-keeping, and
Sanctions List.

My experience spans multiple roles across various companies, allowing me to excel in fast-paced settings where I can leverage my problem-solving skills and adaptability to achieve and exceed goals. Proficient in navigating online applications and task switching. I ensure efficient and smooth customer interactions.

My genuine care for my work and my ability to listen and connect with people from all walks of life. This enhances my role and helps me excel in building relationships and fostering a positive team environment. I am driven by a desire for continuous improvement and results, always focusing on practical solutions and efficiency.

My proactive approach to problem-solving and strong decision-making skills make me a valuable asset to any team. I bring both professionalism and a fun, dynamic energy to any team. Let's connect and see how we can achieve great things together! Looking forward to having a conversation with you soon!