Virtual Assistant, Communications Trainer, Quality Analyst , CSR , HR Admin

Overview

Looking for full-time work (8 hours/day)

at $227,275.57/hour ($40,000,500.00/month)

Bachelors degree

Last Active

January 27th, 2017 (2878 days ago)

Member Since

December 5th, 2013

Profile Description

I am an experienced Virtual Assistant, Customer Service and Technical Support Representative and Communication Skills Trainer. I also offer work experience as Appointment Setter, Quality Analyst, Events Specialist, Video Editor and Voice Talent.
As a VIRTUAL/MARKETING ASSISTANT for FutureTech Today
-Provided comprehensive virtual assistance, lead generation,appointment setting and customer service.
-Communicate and maintain coordination with the customers, enquirers, and potential clients for a Marketing Director of a Wellness company.
--Provided Support for prospects in the US to view an online video presentation, set appointments and enroll those interested.
-Manage calendar and Set appointments via phone , chat or e-mail.
-Create/Edit Powerpoint and Audio presentations.
-Video and Audio Transcriptions
As a VERIFICATION RESEARCHER for Aegis People Support,
Handled Employment and Education background check of American applicants in the United States including Hawaii via email and phone support.
As an HR RECRUITMENT / QUALITY ANALYST for Outbounders.com,
[Quality Control]
- Monitored quality for Do-It-Yourself client and employee communications on Outbounders.com.
-Monitor profiles of individual agents/ website members and teams by evaluating voice recordings, profile write-ups and profile pictures uploaded.
[Recruitment Associate]
- Handled Initial Interviews using a structured applicant progress form that measures the basic English communication skills of an applicant.
As a COMMUNICATION SKILLS TRAINER for BizTALK Call Center and Global Solutions.
-Pioneered the American English Soft Skills Optimization Program (AESOP) for newly hired agents and prepared modules for AESOP and also handled the English Proficiency Test for trainees via phone simulation.
As a HOMEBASED ACCOUNT SPECIALIST for Call Out Solutions Philippines
-Studied and handled training for a home-based outbound sales account. Ensured agent performance in support of delivering client and company requirements and expectations in terms of communication and phone handling skills.
I have a strong understanding of the run-around of the BPO/Call Center Industry and I am adaptable to dynamic work demands.
The sense of task accomplishment and being creative keep me motivated, energetic and highly independent. My interest in the arts and events also developed me into a powerful presenter.
I have a fast & reliable internet connection at home and a quiet work environment. The sense of fulfillment keep me highly motivated and organized.I am very skilled, can engage in tasks needed effectively, always exceed expectations and generate a good number of leads every day.