Virtual Assistant - with Customer Service & Operations

Overview

Looking for full-time work (9 hours/day)

at $4.21/hour ($918.00/month)

Bachelors degree

Last Active

February 12th, 2025 (480 days ago)

Member Since

December 2nd, 2013

Profile Description

Experienced Customer Support Team Leader with over six years of expertise in delivering exceptional customer service and managing support teams. I have a proven track record of training, coaching, and leading customer service representatives to consistently meet key performance indicators (KPIs). I have demonstrated my ability to resolve escalated cases, manage customer interactions across multiple channels, and work collaboratively with cross-functional teams to enhance processes and improve customer satisfaction. With proficiency in CRMs like Vantaca, Freshdesk, and Zendesk, I’ve handled back-office operations and administrative tasks efficiently, supporting both customers and tea ---------- mbers.As a certified trainer, I have conducted numerous training sessions for onshore and offshore teams, while also managing escalated calls, chats, emails, and voicemails to ensure swift resolution of customer concerns. My analytical skills allow me to test product malfunctions, report technical issues, and monitor customer feedback for follow-up actions. I am skilled in Microsoft Office and Canva for creating reports, professional documents, and event materials. In addition to mentoring junior representatives, I have taken on leadership roles, guiding teams to meet performance goals and deliver outstanding service. Fluent in both English and Tagalog, I bring excellent communication skills and a passion for providing high-quality support.