To find a suitable position where I can apply my conventional and strategical sk

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

TERTIARY

Last Active

November 24th, 2013 (4037 days ago)

Member Since

November 24th, 2013

Profile Description

Optia Partners International
Legal and Compliance Team
Industry Specialist / Market Researcher / Executive Search Recruiter
August 2012 – Present
Responsibilities:
- Reports Directly and works closely with the company's Industry Partner for Legal and Compliance – Professional Services Team based in Tokyo, Japan as we work with various multinational clients looking for Japanese or foreign Lawyers or Compliance professionals to be part of their Legal Team in Tokyo and/or in the Asia Pacific offices.
Manulife Financial
Canadian Group Benefits (Health and Dental Insurance of employees provided by their employers)
Customer Service Representative
September 2011 – April 2012
Responsibilities:
- Educated members of the health insurance package and benefits as purchased corporately by the employers depending on how the policy was set up which is based on the employee category.
- Discussed to members how health and dental claims were processed according to the company’s protocol if there are any disputes regarding how the adjudication was done.
- Investigated further, if necessary, regarding claim disputes and make necessary callbacks to the member regarding any updates about the investigation.
- Coordinated with other departments of Manulife Financial regarding a member’s policy, claims and prior-authorization declines. Also, coordinated with dental and health practitioners, where the members consulted, to clarify pertinent information about the claim.
- Requested reissue of cheques (for lost in transit or stale-dated cheques)
- Attended to members' inquiries regarding specific benefits with complex requirements and processes (e.g., out of the country benefits, practitioner benefits and requirements on how to reimburse claim, etc.)
- Assisted member in navigation of the Plan member site (internet account where claims and benefit package can be viewed) and performed technical troubleshooting steps for inaccessible accounts and Synchronized the system with the internet account real time.
- Performed administrative tasks for the clients. (e.g., provision of letters necessary for legal purposes, request for benefit booklet, health card, etc.
- Updated members’ records in the system upon request (for coordination of benefits purposes, personal information necessary for claims processing)
24/7 Customer Philippines
T-Mobile UK Telecommunications Company
Customer Service Representative / Frontline Advisor
August 2010 – February 2011
Responsibilities:
- Discussed contract description and plan package.
- Educated customers about bill charges itemization if there are any disputes.
- Assisted customers regarding technical matters (fixing the mobile internet, phone’s how to’s, etc.)
- Investigated further, if needed, technical issues with handsets, very high bills, and make necessary callbacks for updates regarding the progress of the investigation.
- Coordinated with other departments (based in UK) for specific matters to ensure that the issue is being properly taken care of.
- Offered freebies and better deals to retain valued customers who wished to cancel contract due to dissatisfaction.
- Assisted customers in repairs and exchange of damaged or malfunctioning handsets.
- Assisted members in website navigation and performed technical troubleshooting steps when customers cannot access account or if their internet is not working (Mobile broadband is also one of our products.)
- Offered products that will best suit the customers; incorporated product knowledge to resolve the issues permanently to attain first call resolution avoiding repeated inconvenience to the customers.