Operation Manager/Virtual Assistant

Overview

Looking for part-time work (5 hours/day)

at $8.25/hour ($1,000.00/month)

Bachelor Of Science in Computer Science

Last Active

March 12th, 2025 (449 days ago)

Member Since

November 21st, 2013

Profile Description

Workforce and Backoffice Manager:
I have experience as a Workforce Manager, leading a team in real-time monitoring, scheduling, and forecasting. Collaborating with backoffice partners from India and the Philippines, I ensured prompt assistance in terms of knowledge sharing, process support, and adherence to service level agreements (SLAs). My focus on optimizing workforce efficiency and maintaining strong backoffice relationships drives operational success.

Operations Manager:
As an Operations Manager, I oversaw four Team Leads, refining SOPs and processes to optimize agent productivity and ensure superior customer satisfaction. I am skilled in streamlining operations and achieving high-quality outcomes by implementing efficient workflows and maintaining exceptional standards.

Team Lead:
I effectively managed a team of 15 customer representatives, guiding them to exceed weekly and monthly performance targets. Through consistent coaching and the implementation of streamlined processes, I optimized workflow and achieved exceptional customer satisfaction. My commitment to driving success and fostering a positive work environment has consistently yielded outstanding results.

Customer Service:
With a strong background in the travel industry, I have mastered the art of customer service. I excel in pacifying frustrations, understanding unique needs, empathizing with concerns, and resolving issues effectively. My valuable asset lies in my ability to communicate and support customers with ease.

Financial Expertise:
In my role as a credit card specialist, I gained comprehensive knowledge of APRs, interest charges, and minimum payments. I developed expertise in explaining these concepts to users in a way that is easily understandable and ensures their satisfaction. I prioritize excellent customer service while effectively communicating complex financial information, fostering a positive experience for users.
With my exceptional customer service skills and financial expertise, I am well-equipped to provide valuable support and contribute to the success of your team.

Expertise in Tools and Platforms
Salesforce - CRM
Wrike - Project Management
Microsoft Office Suite
Cloud Storage and Collaboration
Google Suite
Canva
Social Media