Experienced in a multitude of customer relation dynamics for almost 4 years in the BPO industry and 4 years as a Virtual Assistant mainly on inbound and outbound campaigns. Possessing a varied scope of experience as Customer Service and Sales in a fast-paced work environment. Throughout my experience, the value of problem-solving has become a key component in securing client satisfaction, trust and growth. Furthermore, my interaction with clients has reached across the globe in many different time zones and for this reason, I have endeavored to acquire the flexibility of availability which would suit best the business needs. As to my work I have excellent call handling skills and commendable quality assurance ratings. I am highly skilled in the use of computers and the internet. I learn quickly and I also possess good verbal and written communication skills.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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