Process Delivery Specialist

During my tenure at Telus International Philippines supporting Fitbit and Asurion supporting Verizon Wireless, I honed my technical skills and customer service abilities in various roles, including providing technical support for both hardware and software issues. My experience troubleshooting complex technical problems, coupled with my ability to communicate technical concepts clearly and effectively to users of all levels, has enabled me to consistently exceed customer expectations and achieve high levels of satisfaction.

In my previous role as a healthcare associate at Hinduja Global Solutions supporting Aetna, I gained valuable experience in managing patient records, coordinating medical appointments, and ensuring seamless communication between healthcare providers and patients. I developed a keen understanding of healthcare regulations, insurance processes, and electronic health record systems, which equipped me with the skills necessary to navigate the complexities of the healthcare industry.

Working as a Customer Support Expert with AIG would involve a range of responsibilities focused on assisting customers with insurance-related inquiries, claims, policies, and other services offered by AIG. Here's what my experience entails: Product Knowledge: Developed a deep understanding of AIG's insurance products, including coverage options, policy terms, and pricing structures. Customer Assistance: Provided prompt and courteous assistance to customers via various channels such as phone, email, chat. Policy Management: Assisted customers with policy inquiries, updates, renewals, cancellations, and other policy-related transactions. Claims Processing: Guided customers through the claims process, including filing new claims, providing status updates, and resolving issues or discrepancies. Problem Resolution: Addressed customer concerns and resolved issues effectively and efficiently, often requiring collaboration with internal departments such as claims, underwriting, or billing. Technical Support: Assisted customers with technical issues related to online account access, payment processing, or navigating AIG's website or mobile app. Compliance and Regulatory Knowledge: Ensured compliance with insurance regulations and company policies while handling customer inquiries and transactions. Documentation and Record-Keeping: Maintained accurate records of customer interactions, transactions, and inquiries using AIG's customer relationship management (CRM) systems or other databases. Customer Education: Educated customers about insurance products, coverage options, policy terms, and other relevant information to help them make informed decisions. Cross-Selling and Up-Selling: Identified opportunities to promote additional products or services offered by AIG based on customers' needs and preferences. Quality Assurance: Adhere to service standards, quality metrics, and performance targets established by AIG to ensure high levels of customer satisfaction. Continuous Learning: Stayed updated on changes in insurance products, industry trends, regulatory requirements, and company policies through training sessions, workshops, and ongoing professional development. Working as a Customer Support Expert with AIG provided valuable experience in customer service, insurance operations, and regulatory compliance. It requires strong communication skills, problem-solving abilities, attention to detail, and a customer-centric approach to service delivery. Additionally, it provided opportunities for career growth and advancement within the insurance industry.

In my current role as an administrative assistant at Lions Financial, I developed a comprehensive skill set that aligns well with the requirements of the position at Lions Financial. I excelled in managing multiple priorities, maintaining meticulous attention to detail, and communicating effectively with team members, clients, and external stakeholders. My ability to adapt quickly to changing environments and proactively anticipate the needs of others has allowed me to thrive in fast-paced office settings.