SUMMARY OF PROFILE:
* More than 8 years of experience in a call center industry, 7 years and counting of being exposed and trained for providing superb customer service for a financial institution.
* Goal-oriented individual with leadership abilities
* Proven ability to work with minimal supervision
* Currently working as a chat support agent for a US Bank
* address customer inquiries over the phone and through chat service
* handling multiple accounts
* handling 2 chat concurrencies at the same time
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Gaurab - Adhikari
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