Top Notch EA | Project Manager | Customer Service Manager

Overview

Looking for full-time work (6 hours/day)

at $33.58/hour ($4,800.00/month)

Bachelors degree

Last Active

May 29th, 2024 (746 days ago)

Member Since

October 28th, 2013

Profile Description

Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for more than 5 years and a project manager for over three years. I have worked for various industries and became the right hand of very strong minded CEOs. My skills are multifaceted and I showed extreme flexibility handling the front (business-consumers) and back (operations, administrative) of the businesses I worked with. My strengths are in task management and keeping the team together, my clients sane and our customers happy. I am overall satisfied when my experience grows and I am challenged. I am also very passionate about helping build start-ups from the ground up.
Tools:
Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr, Canva; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket, ActiveCampaign
CRMs and Project Management tools: Highrise, Timetrade, Smartsheet, Basecamp, Zoho, Asana, 17hats, Podio, Trello, PipeDrive
Skills Summary:
- Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles)
- Strategic, critical, and linear thinker
- Tech savvy
- Thorough in building knowledge bases and documentation
- Effective coaching and management skills
- Superb customer- relationship skills and interpersonal skills
- Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources
- SEO Content and Social Media Management
- Great call handling skills both outbound and inbound including escalations
- Email response handling and management
- Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations)
- Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc.
- Efficient in conducting research, analysis, presentations, blogging, and technical writing
- Capable of making timely decisions and has initiative
- Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!)
- Team player and has deep appreciation in group dynamics
- Organized and efficient with time and task management
- Experienced in Project Management - managing other freelancers or contractors
- Software and computer application tester
- ICLA English Test: High Advanced 1
- Typing speed: 52wpm, 93% accuracy without revisions in timed-trial test
- IQ Score: 118 (ABOVE AVERAGE)
RECENT ACHIEVEMENTS
- I developed internal operating protocols to improve team efficiency and performance in onboarding customers and client retention.
- I was one of the pioneers who helped in the beta production of a scheduling AI and developed procedures around the AI use cases.
- I led initiatives for a small startup in New Jersey that specializes in Electronic Medical Records and ensured it passes federal compliance risk reviews. I trained the whole team and established the company's handling procedures when it comes to sensitive information and medical records. I also wrote the company's whitepaper and sourced former HIPAA consultants to proofread our policies.
- I've helped small businesses upscale operations by outsourcing redundant business processes and build and grow the remote staff.
P.S. I know your time is valuable. To avoid unnecessary back and forth, I would like you to know that my asking rate is at least $15 per hour depending on the role and scope of the responsibilities. I do have a team for hire and would be open to discussing further if you'd like to outsource the work to someone I trust if you think I am too expensive. :)
I also have a website development and design team, if you are looking to build a website.