Dynamic Operations Manager with over 11 years of experience driving operational

I am an experienced Operations Manager with over 10 years in banking collections, specializing in process optimization, team leadership, and performance improvement. I have successfully led high-performing teams to exceed recovery targets while ensuring compliance with regulatory standards. My expertise includes developing collection strategies, streamlining workflows, and enhancing customer resolution processes. I am skilled in data analysis to drive decision-making and improve efficiency. Passionate about building motivated teams, I thrive in challenging environments and adapt quickly to change. I am seeking a role where I can leverage my experience to deliver measurable results and support organizational growth.

I have over 10 years of experience using Microsoft Excel for data management, reporting, and analysis. My expertise includes creating complex formulas, pivot tables, charts, conditional formatting, and data validation. I regularly use Excel to organize large datasets, generate reports, track performance metrics, and streamline administrative processes. I am also experienced in using functions such as VLOOKUP/XLOOKUP, IF statements, and basic automation to improve efficiency and accuracy in day-to-day operations.

I have hands-on experience in Robotic Process Automation by designing and implementing automated workflows to streamline repetitive administrative and data-processing tasks. I have worked with RPA tools to automate data entry, report generation, and system-to-system processes, improving efficiency and reducing manual errors. My experience includes identifying automation opportunities, building and testing automation scripts, and monitoring automated processes to ensure reliability and performance.

I’m a creative graphic designer specializing in eye-catching and brand-focused designs using Canva Premium. I create social media graphics, marketing materials, and presentations that align with clients’ vision while ensuring professional quality. My goal is to deliver designs that not only look great but also communicate effectively.