The ideal work, in my case, would be a good mix of either of the following:-Cont

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

College Degree

Last Active

October 22nd, 2013 (4072 days ago)

Member Since

October 22nd, 2013

Profile Description

I am a results oriented, hands-on individual with progressive training, content writting, research and development, process improvement and process/personnel management experience. My varying styles of management, strongly emphasizes teamwork, strategic planning and tactical execution. An evaluation of my skills
will further acquaint you with my background and qualifications.
My Qualifications
1. Almost a decade of BPO experience; resulting to an in-depth exposure to varying clientele needs,
approach
and solutions on customer services and operations, as well as complete management and
over-seeing of the following:
• 10 direct reports at its peak, both Senior and Junior training executives, inclusive of in-team
finance management, as well as conducting quarterly, semiannual and annual performance review and
appraisal
• Recruitment-training-operations transitions through data-driven analysis and execution
• Strategic Multi-Site Communication skills training facilitation and management across all major accounts
• Training needs identification and analysis; content, curriculum and methodology research and
development on a bi-annual/annual basis
• Tactical on-the-floor customer service and language process-improvement-oriented initiatives
2. Green Bet Training in Six Sigma with applied and successful projects, execution, implantation and
improvement of processes and regulations through various industry standards:
• ISO 9001:2007/8 Quality Management System
• ISO 27001 Information Security Management System
• PCI-DSS
3. Demonstration of capability in driving results that are quantifiable through S.M.A.R.T. action plans, with
significant business impact across various airline/travel accounts:
• Green Belt Project - DSAT reduction of 70% through customer engagement and language initiatives
• Communications Improvement Initiative -
increased over-all average language/customer service skills site
operations capability form 75%-83% in 3 months
• Improved Training Through-put – implemented revised hiring mechanism to improve new hire trainee
quality based on new guidelines by 17%
4.
Highly exposed and knowledgeable in Internet and computer applications:
• Microsoft Office Suite (1997-2005, 2007 and 2010 versions)
• Windows 95, 98, ME, XP, Vista, 7 and 8
• Mac OS X (Cheetah to Mountain Lion)
• Various Social Media portals (Facebook, Twitter, Tumbler, LinkedIn, Instagram, Ripplin, etc.)