I am looking for a challenging work as a virtual assistant 

● Built strong rapport with clients, fostering trust and ensuring customer satisfaction. ● Effectively introduced company services, laying the groundwork for future transactions and establishing the company as a reliable technical support provider.

● Maintained meticulous records of lead interactions, appointment schedules, and follow-up activities, ensuring accurate data management and efficient retrieval of client information. ● Analyzed lead engagement data to identify patterns and optimize follow-up strategies, contributing to enhanced lead conversion and overall growth.

● Interacted with customers in a courteous and professional manner, addressing inquiries, confirming appointments, and providing relevant information regarding taxi services. ● Maintained a high level of customer satisfaction by ensuring prompt and reliable taxi services, enhancing the overall customer experience.

Results-oriented professional with one year of solid experience in appointment setting. Proficient in utilizing advanced booking software including VAGARO and POW to efficiently manage schedules and client appointments. Skilled in proactively contacting and following up with dead leads, employing persuasive communication techniques to reignite interest and secure appointments. Experienced in engaging potential clients through chat and phone calls, effectively conveying product/service benefits to drive conversions. Strong organizational abilities combined with excellent interpersonal skills to ensure successful appointment coordination and client satisfaction.

Seasoned professional with 7 years of robust experience in team leadership, specializing in managing diverse teams across various communication platforms including voice, email, and chat. Proficient in new hire training and onboarding, with a keen ability to adapt and excel in dynamic work environments. Demonstrated expertise in handling a spectrum of accounts, from ecommerce and technical support to customer service and telco, ensuring operational excellence and client satisfaction.