Mark
I am looking for a challenging work as a virtual assistant
Verified
Overview
Looking for full-time work (8 hours/day)
at $7.67/hour ($1,451.39/month)
College
Last Active
June 15th, 2026 (3 days ago)
Member Since
October 16th, 2013
Profile Description
I bring over 18 years of experience in the BPO industry, where I grew from front-line agent roles to leadership positions managing teams, training agents, and driving performance for global accounts such as Google, Amazon, Sprint, and Walmart. My background covers a wide range of support platforms, including voice, chat, and
In addition, I have transitioned my expertise into the real estate investment space, serving as an Inside Sales Agent and Lead Generation Specialist with Invest Group Properties LLC and Good People Properties. In these roles, I specialized in high-volume cold calling, qualifying seller leads, conducting property research through PropStream, Zillow, and Redfin, and supporting acquisitions teams in securing profitable deals. I also led sales operations, streamlined cold calling processes, developed training playbooks, and implemented KPIs to boost conversion rates and efficiency.
My leadership experience includes serving as Team Leader and Assistant Manager with Bold Business and Concentrix, where I focused on performance management, coaching, and strategic process improvement. These roles strengthened my ability to motivate teams, resolve complex customer issues, and deliver measurable results aligned with company goals.
I am highly trainable, adaptable to new environments, and able to work with minimal to no supervision, with a proven ability to balance operational leadership with hands-on sales execution. As a full-time freelancer, I am available for flexible schedules and can work both Australian and U.S. business hours. Most importantly, it would be an honor to represent you and your company, ensuring professionalism, integrity, and results in every task I take on.
Top Skills
Customer Support » Technical Support
Experience: Less than 6 months
● Built strong rapport with clients, fostering trust and ensuring customer satisfaction. ● Effectively introduced company services, laying the groundwork for future transactions and establishing the company as a reliable technical support provider.
Customer Support » Sales Support
Experience: 1 - 2 years
● Maintained meticulous records of lead interactions, appointment schedules, and follow-up activities, ensuring accurate data management and efficient retrieval of client information. ● Analyzed lead engagement data to identify patterns and optimize follow-up strategies, contributing to enhanced lead conversion and overall growth.
Customer Support » Customer Service
Experience: Less than 6 months
● Interacted with customers in a courteous and professional manner, addressing inquiries, confirming appointments, and providing relevant information regarding taxi services. ● Maintained a high level of customer satisfaction by ensuring prompt and reliable taxi services, enhancing the overall customer experience.
Marketing » Appointment Setting
Experience: 6 months - 1 year
Results-oriented professional with one year of solid experience in appointment setting. Proficient in utilizing advanced booking software including VAGARO and POW to efficiently manage schedules and client appointments. Skilled in proactively contacting and following up with dead leads, employing persuasive communication techniques to reignite interest and secure appointments. Experienced in engaging potential clients through chat and phone calls, effectively conveying product/service benefits to drive conversions. Strong organizational abilities combined with excellent interpersonal skills to ensure successful appointment coordination and client satisfaction.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Seasoned professional with 7 years of robust experience in team leadership, specializing in managing diverse teams across various communication platforms including voice, email, and chat. Proficient in new hire training and onboarding, with a keen ability to adapt and excel in dynamic work environments. Demonstrated expertise in handling a spectrum of accounts, from ecommerce and technical support to customer service and telco, ensuring operational excellence and client satisfaction.
Other Skills
Basic Information
- Age
- 46
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 140
- DISC
- Dominance: 30
- Influence: 30
- Steadiness: 27
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.