* Had been a Lead Quality Analyst for more than 2yrs
(IBM)
• Monitor and analyze
agent’s call;
• Provides Coaching and feedback;
• Conducts weekly huddle for Team performance and reminders;
• Submit weekly reports of assigned Team;
• Coordinates with Team Leaders to create a healthy environment
* Had been a Web Support Specialist for more than a year (IBM)
• Navigating customers who needs assistance for online process;
• Helping customers who encounters error online;
• Assisting customers for General Information
* Had been a Travel Consultant for a year (IBM)
• Helping customers find flight availabilities with the most affordable rate;
• Building flight itineraries/reservations;
• Assisting customers for General Information;
* Had been an Executive Assistant to the President for less than a year (RIMS)
• Attend to and report all calls of the President including personal;
• Set appointments (and coordinate status) for the President;
• Follow up status of ice machine client accounts in close coordination with Marketing Dept.;
• Keep record of approved projects and monitor warranty period;
• Coordinate with clients re after sales service requirements;
• Attend to complaints related RIMSI as needed;
• Report all issues re client concerns to the President as often as needed and required;
• Other duties assigned by superiors.
* Had been a CADD Staff for a year (CLP)
• Preparing lay-out design drawings for the Manufacturing;
• Maintain library & standard drawings;
• Prepare & updating Technical drawings based on design, modifications or revisions required;
• Assist in the day to day operation of the drawing department
* Had been an Executive Secretary for 8 months (CLP)
• Receive phone calls from the customers & acquire
their requirements;
• Encode Quotations & sending it
thru email or fax;
• Answering customer’s needs thru email and/or phone;
• Releasing of served projects to the production (fabrication/tooling);
• Monitoring of Daily Incoming & Delivered Projects;
• Maintain Library for repeat order projects.
* Had been a Purchasing Staff for awhile (CLP)
• Receiving of Purchase Request from the end-user (Prod. Manager’s);
• Canvassing of materials (at least 3 suppliers);
• Negotiate with the suppliers for a longer Terms & ask for discounts if possible;
• Preparing Purchase Order & for Signature;
• Assist receiving of Purchased Materials & record;
* Had been a Secretary for 8 months (AUTOZAM)
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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