Virtual AssistantData EntryInternet ResearcherSocial Media MarketingContent Crea

Overview

Looking for full-time work (8 hours/day)

at $3.07/hour ($540.00/month)

BSIT College Graduate

Last Active

April 24th, 2014 (3968 days ago)

Member Since

October 9th, 2013

Profile Description

Email Outreach for Zooppa.com
April 2014 - Present
1. Sending out canned emails to leads
2. Providing assistance to email recipients
3. Sending personalized responses based on program rules and instructions.
4. Updating Google Drive contents
5. Sending of daily report to include daily progress.
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Internet research and Video Review for Skillfeed.com
March 2014 - Present
1. Various content and data internet research depending on client's instructions.
2. Video review and rating.
3. Other admin tasks as assigned.
Internet researcher/Article Writer for Techiemaven.com
February 2014 - Present
1. Researching on topics via internet.
2. Review and ranking of videos.
3. Article writing about gadgets and technology.
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Online Marketing Assistant for Eventinue.com.au
February 2014 - Present
1. Researching events details from several websites within Australia.
2. Posting of events to client's CRM, Facebook, and Twitter.
3. Social media marketing efforts.
4. Sending out canned emails to leads.
5. Providing assistance and responds to event organisers.
6. Updating Google Drive contents.
7. Sending daily progress report.
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Message Operator/Content Creator TalkTo
July 2013 - December 2013
Message Operator:
1. Serves as point of contact between end-users of application for receiving sms response from business.
2. Make sure that before contacting the business, that it is a legit business, research the product, and look for supporting information that will help in getting the product or service information from the business.
Content Creator:
3. Main role is to screen the information that are being published on the application's FAQ section.
4. Tweet contents about current events that can be related with TalkTo's products and services.
5. Tweet content about product or service information - main goal is to gain more followers and to let new users have an idea of what TalkTo application is all about.
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Frontline Associate GE Money Servicing Philippines
December 2007 - Present
1. Handles credit card concerns including balance, account, dispute inquiries.
2. Deals with credit card issues with empathy.
3. Bridges information gap between clients and the bank by explaining policy and procedure.
4. Adheres to company metrics which involved handling time, attendance, customer satisfaction surveys.
5. Must be updated with US Federal Law.
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Customer Care Associate APAC Customer Services Inc.
February 2006 - December 2007
1 Handles foreign insurance company’s clients’ concern (including verifying subscriber, dependents, and other health-related professionals’ coverage).
2 Processing requests for payment, discounts, and policies’ exclusions accordingly.
3 Determines issues on denials or errors of payments of the insurance company.
4 Doing offline work to thoroughly examine requests made by other reps.
5 Consistent top performer and serves as point person for team assistance.
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IT Helpdesk Analyst Advanced Contact Solutions
October 2004 - December 2005
1 Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 500-users environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals.
2 Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.
3 Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
4 Created a systematic method that improved trouble ticket processing time from one week to within several hours.