john

Any jobs that will commensurate to my abilities and education.

25 ID PROOF
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

High school diploma

Last Active

May 26th, 2024 (199 days ago)

Member Since

October 8th, 2013

Profile Description

Hi! I am Upgrade to see actual info Upgrade to see actual info E. Upgrade to see actual info, a Business Intelligence Analyst for almost 2 years. My job is to assist business unit in determining reporting needs based on specific requirements. Maintaining databases and update as needed. Perform basic analysis and develop standard reports with minimal variance. Also working on problems of limited scope and/or assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. I've been a WFM Mission Control Analyst before for almost 2 years as well. I'm ambitious and looking for more adventurous role. I am persistent and don't easily give up on pursuing my goals. Proficient in using MSO tools. Has background with Lean Six Sigma for Yellowbelt category.

Top Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Organization

Experience: Less than 6 months

Human Resources » Workforce Management

Experience: 1 - 2 years

Responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. ----Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures. Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment. Recommend procedural and operational guideline changes to improve communications and operational efficiency. Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data. Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as company's financial goals (efficiencies) are met. Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents. Planning and scheduling off-phone events. Maintain confidentiality relative to organizational strategies, objectives, and practices. Participate in functions/meetings as required. Work on special projects as needed

Other Skills

Office and Administration » Communication

Experience: Less than 6 months

Office and Administration » Leadership

Experience: Less than 6 months

Office and Administration » Time Managment

Experience: Less than 6 months

Basic Information

Age
24
Gender
Male
Website
Sign Up with Pro Account to View
Address
Tests Taken
IQ
Score:  123
DISC
Dominance: 39%
Influence: 19%
Steadiness: 27%
Compliance: 15%
English
C1(Advanced)
Government ID
Sign Up with Pro Account to View

“I'm very thankful for what OFS and Onlinejobs.ph has done for me!”

Sam Sapp

SEE MORE REAL RESULTS

“My life has gotten so much better. It changed my life, and I know it can change yours”

- Lukas Rohler

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »

Multitasking 101: How an Online Account Manager Defines Her Priorities
Multitasking 101: How an Online Account Manager Defines Her Priorities

An Account Manager plays a crucial role in running a business. Here's how a mom of five juggles her priorities for work and motherhood.

READ STORY
EMPLOYERS
workers
talented va's
other
contact us
connect with us