ECommerce Acct Management (Amazon/Walmart/eBay/Shopify)

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

Associates degree

Last Active

June 17th, 2024 (181 days ago)

Member Since

October 5th, 2013

Profile Description

I can be your HERO.

I am PASSIONATE and committed to what I do. I have the COURAGE to accept the things I fall short of, and FEARLESS to take on new challenges. I can work my way around new things/tools/processes. I find ways to better myself and I am determined to achieve my purpose regardless of the ordeals I have to go through.

I am straightforward and HONEST. I believe that honesty is the very foundation of a truthful and fair relationship. I work with INTEGRITY. My work ethic is incomparable. I can work with less supervision and work best without it. I hold myself accountable for all the actions I do.

I have an impeccable quality of PATIENCE. I can endure working long hours to finish deliverables and beat deadlines. I take all things positively.

I am SELFLESS and I CARE for the people and for the company I work for. I don’t see myself as an employee. I think and act like I own the business and make sure that everyone thinks and acts the Upgrade to see actual info would be nice if everyone works for the benefit of the company because as it grows, we all grow along with it.

Despite my 9+ years of experience in eCommerce, I have a HUMBLE opinion of my achievements. I am a ‘worker always at his best”, but I am far from being perfect. I too have kryptonite and I level up by not insulating myself from criticisms and feedback.

Here's the list of my heroic deeds:

Managing Amazon Store
- Creating Accounts
- Gateway Approvals
- Hazmat Approval for FBA Fulfillment
- Creating Product Listings (Plain or with HTML codes for Description)
- Creating Variations (new or existing; manual or flatfile)
- Campaign Management - PPC monitoring
- SEO, Search Term Enhancement
- Jungle Scout, Niche Research
- Creating shipments for FBA
- Order Fulfillment
- Removal Order
- Review Assessment (Removal of Review if necessary)
- Feedback Assessment (Removal of Feedback if necessary)
- Creating Support Tickets for All Issues
- Reconciling Inventory (Customer Return Concessions, Inventory Recon)
- Creating Promos/Discounts
- Keyword Research (KI, Merchant Words, Google Adwords)
- Creating and Tracking Promos in AMZ Tracker
- Feedback Management through Feedback Genius
- Email Marketing - Mailchimp
- Marketplace Support (US, CA, UK, ES, FR, IT)
- Product Launching (can handle a team of researchers, designers, photographers, and listers who are involved in product launch)
- Product Sourcing
- Restock Proficient
- Flexport Proficient
- Seller Board Proficient
- Shipstation Proficient
- Seller Legend Proficient
- Helium10 Proficient
- Hello Profit Proficient

Managing of eBay Store
- Creating account
- Creating product lists
- Processing orders
- Leaving feedback to buyers
- Tracking, following up on shipments
- Creating promos/discounts

Chargeback Representations
- Managing fraud alerts
- CB analysis
- Creating rebuttals/representations

CS and Reports Analyst Highlights
- 10 years of experience in BPO industry – CS, Reports, and Analysis
(operations and financial)
- Pioneered the performance scorecard structure (agents and supervisors) and
data dumping to DAW for high-level CPI scorecards
- Developed reports and templates for operation improvement
- Generated, analyzed statistics, and recommended internal goals for costing,
P4P, variable pays, and glide paths in accordance to CPIs and internal metric
targets 
- Managing Talent Pools (responsible for hiring candidates)
- Launched Performance Management guidelines
- Established QA guidelines
- Overseeing local and bi-lingual talents


Work Experience:

Int'l Market Expansion Lead, BENITAGO GROUP, Full-Time
Dec 2021 - May 2022 · 6 mos
Amazon International Market expansion
- Pan EU
- UK
- US

Director Of Operations, BB LLC, Full-Time
Sep 2021 - Dec 2021 · 4 mo
- Amazon US (NA Marketplaces)
- Amazon UAE
- Amazon Singapore
- Walmart
- eBay
- Shopify- Amazon US (NA Marketplaces) - Amazon UAE - Amazon Singapore - Walmart - eBay - Shopify

Ecommerce Consultant, BB LLC, Freelance
Feb 2018 - Dec 2021 · 3 yrs 11 moss
- Account Health Troubleshooting
- Project Consultancy
- eCommerce Account/Tools API Set-Up, Linking (Shiptation, Deliverr, Stamps, Faire)
- Product Sourcing
- International Logistics
- Product Profitability Analysis

Sr. Amazon Expert, 3-BG LLC, Full-Time
Jun 2020 - Aug 2021 · 1 yr 3 mos
- Supply Chain and Inventory Control
- Logistics
- Amazon FBA
- Product Development
- Product Launching

Operations Manager, NA GLOBAL TRADE, Full-Time
Jul 2017 - May 2020 · 2 yrs 11 mos
- Product Research
- Product Sourcing
- AMZ Sales Channel Management
- Inventory Management
- Walmart Acct Management
- Faire Acct Management
- Boxfox Acct Management

Please visit my LinkedIn Profile for full details on my past work experiences:
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