ECommerce Acct Management (Amazon/Walmart/eBay/Shopify)

Overview

Looking for full-time work (8 hours/day)

at $11.31/hour ($2,181.82/month)

Associates degree

Last Active

June 17th, 2024 (718 days ago)

Member Since

October 5th, 2013

Profile Description

I can be your HERO.

I am PASSIONATE and committed to what I do. I have the COURAGE to accept the things I fall short of, and FEARLESS to take on new challenges. I can work my way around new things/tools/processes. I find ways to better myself and I am determined to achieve my purpose regardless of the ordeals I have to go through.

I am straightforward and HONEST. I believe that honesty is the very foundation of a truthful and fair relationship. I work with INTEGRITY. My work ethic is incomparable. I can work with less supervision and work best without it. I hold myself accountable for all the actions I do.

I have an impeccable quality of PATIENCE. I can endure working long hours to finish deliverables and beat deadlines. I take all things positively.

I am SELFLESS and I CARE for the people and for the company I work for. I don’t see myself as an employee. I think and act like I own the business and make sure that everyone thinks and acts the ---------- would be nice if everyone works for the benefit of the company because as it grows, we all grow along with it.

Despite my 9+ years of experience in eCommerce, I have a HUMBLE opinion of my achievements. I am a ‘worker always at his best”, but I am far from being perfect. I too have kryptonite and I level up by not insulating myself from criticisms and feedback.

Here's the list of my heroic deeds:

Managing Amazon Store
- Creating Accounts
- Gateway Approvals
- Hazmat Approval for FBA Fulfillment
- Creating Product Listings (Plain or with HTML codes for Description)
- Creating Variations (new or existing; manual or flatfile)
- Campaign Management - PPC monitoring
- SEO, Search Term Enhancement
- Jungle Scout, Niche Research
- Creating shipments for FBA
- Order Fulfillment
- Removal Order
- Review Assessment (Removal of Review if necessary)
- Feedback Assessment (Removal of Feedback if necessary)
- Creating Support Tickets for All Issues
- Reconciling Inventory (Customer Return Concessions, Inventory Recon)
- Creating Promos/Discounts
- Keyword Research (KI, Merchant Words, Google Adwords)
- Creating and Tracking Promos in AMZ Tracker
- Feedback Management through Feedback Genius
- Email Marketing - Mailchimp
- Marketplace Support (US, CA, UK, ES, FR, IT)
- Product Launching (can handle a team of researchers, designers, photographers, and listers who are involved in product launch)
- Product Sourcing
- Restock Proficient
- Flexport Proficient
- Seller Board Proficient
- Shipstation Proficient
- Seller Legend Proficient
- Helium10 Proficient
- Hello Profit Proficient

Managing of eBay Store
- Creating account
- Creating product lists
- Processing orders
- Leaving feedback to buyers
- Tracking, following up on shipments
- Creating promos/discounts

Chargeback Representations
- Managing fraud alerts
- CB analysis
- Creating rebuttals/representations

CS and Reports Analyst Highlights
- 10 years of experience in BPO industry – CS, Reports, and Analysis
(operations and financial)
- Pioneered the performance scorecard structure (agents and supervisors) and
data dumping to DAW for high-level CPI scorecards
- Developed reports and templates for operation improvement
- Generated, analyzed statistics, and recommended internal goals for costing,
P4P, variable pays, and glide paths in accordance to CPIs and internal metric
targets 
- Managing Talent Pools (responsible for hiring candidates)
- Launched Performance Management guidelines
- Established QA guidelines
- Overseeing local and bi-lingual talents


Work Experience:

Int'l Market Expansion Lead, BENITAGO GROUP, Full-Time
Dec 2021 - May 2022 · 6 mos
Amazon International Market expansion
- Pan EU
- UK
- US

Director Of Operations, BB LLC, Full-Time
Sep 2021 - Dec 2021 · 4 mo
- Amazon US (NA Marketplaces)
- Amazon UAE
- Amazon Singapore
- Walmart
- eBay
- Shopify- Amazon US (NA Marketplaces) - Amazon UAE - Amazon Singapore - Walmart - eBay - Shopify

Ecommerce Consultant, BB LLC, Freelance
Feb 2018 - Dec 2021 · 3 yrs 11 moss
- Account Health Troubleshooting
- Project Consultancy
- eCommerce Account/Tools API Set-Up, Linking (Shiptation, Deliverr, Stamps, Faire)
- Product Sourcing
- International Logistics
- Product Profitability Analysis

Sr. Amazon Expert, 3-BG LLC, Full-Time
Jun 2020 - Aug 2021 · 1 yr 3 mos
- Supply Chain and Inventory Control
- Logistics
- Amazon FBA
- Product Development
- Product Launching

Operations Manager, NA GLOBAL TRADE, Full-Time
Jul 2017 - May 2020 · 2 yrs 11 mos
- Product Research
- Product Sourcing
- AMZ Sales Channel Management
- Inventory Management
- Walmart Acct Management
- Faire Acct Management
- Boxfox Acct Management

Please visit my LinkedIn Profile for full details on my past work experiences:
---------- /in/ ---------- - ---------- - ---------- -49b27876