Grace

Virtual Assistant / Customer Care Specialist

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Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelors degree

Last Active

June 29th, 2026 (9 days ago)

Member Since

August 16th, 2020

Profile Description

I have a total customer service experience of 13 years, both as an associate and team leader. I specialize in resolving complex customer issues and delivering the best long-term ---------- addition, I have extensive knowledge of the BPO processes and SOPs. My experiences have enhanced my skills in customer contact on all channels: call, chat, email, and voicemail. To add, I always ensure to exceed the company's standards in performance with the use of metrics where I maintained a first call resolution (FCR) rate of 90% and average handling time (AHT) of ---------- seconds. I am capable of working independently, and/or in a team environment. Recognized by superiors for having excellent attendance, strong administrative skills, and the willingness to take ---------- anized, efficient, and with strong communication and liaison skills.