More than four years of call center experience as a technical/customer support representative and quality analyst, highly skilled with communicating and analyzing data, knowledgeable in all aspects of Business process Outsourcing (BPO) industry, proven ability to work under pressure, dedication to highest levels of customer satisfaction, outstanding motivation and communication skills, flexible, fast learner, keen on details, process-oriented, analytic, can handle complaints and resolve issues effectively.
I have been able to familiarize myself with the different application such as Microsoft Word, Excel, Power point and Paint.
I am also not new in working at night, taking in calls and answering different customer's inquiry through email or through chat.I am also very much expose to different accents since I also cater different countries and continents during my past work experience that makes my communication skills improve.
I am very passionate, hard working and I am proud to say that I have the determination to share what I know to everyone for the betterment of the company.
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